Shipping & Returns
Our Promise
Sèchey packs every order with care so it arrives ready to enjoy.
Shipping Information
We ship nationwide. Orders are processed and shipped within 1–2 business days, Monday through Friday (excluding holidays). You'll receive a tracking number by email once your order ships.
Package Protection
We pack your drinks carefully, but once your order is with the carrier, it's out of our hands. Sèchey is not responsible for items lost, stolen, or damaged in transit.
That's why we offer Package Protection through SavedBy at checkout:
- With Package Protection: If your order arrives damaged, lost, or stolen, file a claim through the link in your SavedBy confirmation email, or at savedby.io/customers, and they'll reorder for you quickly. It's simple and well worth it.
- Without Package Protection: Any claim for damage or loss must be filed directly with the carrier (UPS or USPS). We're unable to replace or refund those orders.
Return Policy
Because our products are consumable, all sales are final. We don't accept returns or exchanges, and we don't offer refunds. If you received the wrong item, email hello@sechey.com within 7 days of delivery with your order number and a photo, and we'll make it right.
Questions?
Email us at hello@sechey.com.